Last updated: September 28, 2026
1. Introduction
The Frequency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform"). Please read this policy carefully. By using The Frequency, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you create an account, we may collect your email address, display name, avatar image, birth date, birth time, birth location, and zodiac sign. This information is used to personalize your experience.
2.2 Usage Data
We collect information about how you interact with the Platform, including pages visited, features used, ritual completions, journal entries, and community posts. This data helps us improve the Platform and provide personalized recommendations.
2.3 Content You Create
We store content you create on the Platform, including journal entries, community posts, comments, vision board items, synchronicity logs, and messages. This content is stored securely and accessible only according to the visibility settings you choose.
3. How We Use Your Information
- To provide and maintain the Platform
- To personalize your spiritual experience (readings, horoscopes, recommendations)
- To enable community features (posts, messages, circles)
- To send notifications about activity relevant to you
- To analyze usage patterns and improve our services
- To detect and prevent fraud or abuse
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- Community Features: Your display name, avatar, zodiac sign, and public posts are visible to other users.
- Service Providers: We use third-party services for hosting, authentication, and AI processing. These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
5. AI-Generated Content
The Frequency uses artificial intelligence to generate personalized readings, insights, and recommendations. Your journal entries and interactions may be processed by AI models to provide these features. AI-generated content is for personal reflection and entertainment purposes only and should not be considered professional advice.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS), row-level security policies, and secure authentication. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention & Deletion
We retain your data for as long as your account is active. You may request deletion of your account and all associated data at any time through your profile settings. Upon deletion, your data will be permanently removed within 30 days, except where retention is required by law.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and data
- Opt out of non-essential communications
- Restrict or object to certain processing
9. Children's Privacy
The Frequency is not intended for users under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us through the Platform's support channels.